Bexley Fit, customer satisfaction is important to us. We want you to enjoy shopping with confidence. If you receive a damaged, defective, incorrect, or unsuitable product, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • You receive a damaged or defective watch.
  • You receive an item different from the one you ordered.
  • The product has a manufacturing fault.
  • The item meets the applicable return conditions listed in this policy.

To qualify for a return, the product should generally be unused, in its original condition, and returned with its original packaging, accessories, and tags where applicable.

2. Return Request Period

Please contact us within 3 days of receiving your order if you want to report a damaged, defective, or incorrect item.

Requests submitted after this period may not be accepted unless otherwise required by applicable law.

3. Non-Returnable Items

Returns may not be accepted in the following situations:

  • Products damaged due to misuse, accidents, or improper handling.
  • Watches showing signs of wear, scratches, or unauthorized repairs.
  • Products returned without their original packaging or included accessories, where these are required.
  • Items damaged after delivery due to customer negligence.
  • Products that do not meet the return eligibility conditions.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact our support team within 3 days of delivery.

To help us review your request, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs or a video showing the product and its condition.
  • Your contact details.

After reviewing your request, we will inform you about the available resolution, which may include a replacement, exchange, or refund, depending on the circumstances and product availability.

5. Refund Policy

Approved refunds will be processed using an appropriate refund method, depending on the original payment method and available options.

For Cash on Delivery (COD) orders, customers may be asked to provide suitable bank account or other payment details to receive an approved refund.

Refund processing time may vary depending on the payment provider or financial institution. We will inform you once your refund has been approved and initiated.

6. Exchange Policy

If you receive a damaged, defective, or incorrect product, you may request an exchange, subject to inspection and product availability.

If the same product is unavailable, our support team will discuss an appropriate alternative or refund option with you.

7. Return Shipping Costs

If the return is approved because you received a damaged, defective, or incorrect product, Bexley Fit will discuss the appropriate return shipping arrangement with you.

For other return requests, shipping costs may be the customer’s responsibility, subject to approval and applicable consumer protection requirements.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been dispatched may not be eligible for cancellation. In such cases, our support team will guide you regarding the available options.

9. How to Request a Return or Refund

To request a return, exchange, or refund, contact our customer support team with your order details.

Bexley Fit Contact Details:

Please include your order number and a clear explanation of your request so we can assist you efficiently.

10. Policy Updates

Bexley Fit reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be published on this page.

We encourage customers to review this policy before placing an order.